refund policy.

Due to the Covid-19 Pandemic, I cannot accept any exchanges or returns unless the wrong item was sent or an item was damaged during the shipping process. Otherwise, all sales are final. 

damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item so that I can evaluate the issue and make it right.

exceptions
In the case of a unique circumstance, please contact me at support@mcdeerwood.com to discuss. If your exchange/return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

Unfortunately, I cannot accept returns on any custom orders.
You can always contact me for any return questions at support@mcdeerwood.com.

refunds
I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.